How does a customer stop getting texts?

They reply STOP to any Utilica text, and they won't get another one, from you or any other business on Utilica. Replying HELP tells them what the texts are and how to stop them.

Nobody is texted without ticking the box themselves when they book or check out. The first text to a number also says "Reply STOP to opt out."

If someone asks you to stop their texts, they can reply STOP, or you can turn off that kind of text on the Text messages screen.