Effective October 12, 2026

SMS Terms

These terms cover the text messages sent through Utilica: updates about an order or booking you made with a business that uses Utilica, and alerts to Utilica sellers about their own orders and bookings. They are part of our Terms of Service.

1. What you get

• Customers of a business on Utilica can get texts about an order or booking they made: confirmations, reminders before an appointment, cancellations, “ready to pick up” and “shipped” updates. Each text names the business it is about.
• Sellers using Utilica can get a text when a new order or booking comes in on their page.

We never send marketing or promotional texts through this program.

2. How you opt in

Texts are only sent to people who ask for them. A customer gives a mobile number and ticks a box that starts unticked, at checkout or when booking. A seller does the same in their Utilica dashboard. Consent is not a condition of any purchase.

3. How often

Message frequency varies with your orders and bookings: usually 1 to 4 texts per order or booking, and about one alert per new order or booking for sellers.

4. Costs

Message and data rates may apply, depending on your mobile plan. Utilica doesn’t charge you for receiving texts.

5. Help and stopping

• Reply STOP to any text to stop all texts from us. You’ll get one text confirming it, and nothing after that. Reply START to get them again.
• Reply HELP for help, or email support@utilica.app.

6. Delivery

Texts are sent to US and Canadian mobile numbers. Carriers are not liable for delayed or undelivered messages. Texts are a convenience: the same updates are also shown on your order or booking page and, where you gave an email address, sent by email.

7. Privacy

We use your mobile number only to send the texts you asked for. We do not sell, rent or share mobile numbers or text-message consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party, except our messaging provider, Twilio, to deliver the messages. See our Privacy Policy.

8. Contact

Questions about texts: support@utilica.app.