Effective October 12, 2026

Booking and Order Text Terms

These terms cover the text messages Utilica sends to people who book an appointment or place an order on a page hosted by Utilica (at utilica.app). They are part of our Terms of Service. Text alerts for sellers about their own account are covered by our separate SMS Terms.

1. What you get

Utilica runs the booking and checkout on every Utilica page. If you book or order on one and ask for texts, Utilica texts you about that booking or order only: the confirmation, a reminder before an appointment, a cancellation or change, and payment, pickup or shipping updates for an order. Each text starts with “Utilica:”, names the business you booked or ordered from, and links to your booking or order.

Utilica sends these texts and writes them. The business can choose which of these updates go out and may add one short plain line to booking texts (for example, where to park), but can’t write its own texts, send texts to you through Utilica, or send marketing. We never send marketing or promotional texts through this program.

2. How you opt in

Texts are only sent if you ask for them. When you book or check out, you tick a box that starts unticked (“Text me updates about this booking from Utilica”) and give your mobile number. You don’t need to agree to texts to book or buy: the same updates still come by email. See how people opt in.

3. How often

About 1 to 4 texts per booking or order, and never more than 4 a day about the same business.

4. Costs

Message and data rates may apply, depending on your mobile plan. Utilica never charges you for texts.

5. Help and stopping

• Reply STOP to any text to stop all texts from this program. You’ll get one text confirming it, and nothing after that. Reply START to get them again.
• Reply HELP for help, or email support@utilica.app.

6. Delivery

Texts are sent to US and Canadian mobile numbers. Carriers are not liable for delayed or undelivered messages. Texts are a convenience: every update is also sent by email.

7. Privacy

We use your mobile number only to send the texts you asked for. We do not sell, rent or share mobile numbers or text-message consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party, except our messaging provider, Twilio, to deliver the messages. See our Privacy Policy.

8. Contact

Questions about texts: support@utilica.app.